Delta Air Lines struggled to recover for the fourth straight day. Global technology outages Caused by Faulty software updatesTens of thousands of passengers were stranded and the flight drew unwanted attention from the federal government.
Other airlines saw service disruptions return to near-normal levels on Monday. Delta is relatively weak Responding to power outages that hit airlines, hospitals and businesses around the world.
Secretary of Transportation Pete Buttigieg talked delta Delta Air Lines CEO Ed Bastian spoke Sunday about the high number of cancellations since Friday. Buttigieg said the airline has received “hundreds of complaints” and expects the airline to provide hotels and meals for delayed travelers and quickly refund customers who don’t want to rebook on a later flight.
“No one should be stuck in an airport overnight or waiting hours to speak to a customer service representative,” said Buttigieg, who pledged to help Delta passengers by enforcing air travel regulations. Consumer Protection Regulation.
Delta has canceled more than 5,500 flights since the outage began early Friday, with at least 700 more canceled on Monday, according to aviation data provider Cirium. Delta and its regional affiliates were responsible for about two-thirds of all canceled flights worldwide on Monday, including nearly all flights within the United States.
United Airlines has been the next worst performer, cancelling around 1,500 flights since the outage began, but as of late Monday morning the airline had only cancelled 17 flights.
Other airlines caught up in the first round of suspensions had largely returned to normal operations by Monday, including American Airlines, Spirit Airlines, Frontier Airlines and Allegiant Air.
Delta Air Lines Chief Executive Officer Bastian said in a message to customers on Sunday that the airline was continuing to work to restore interrupted operations. One of the tools Delta uses to track its flight crew was affected and could not handle the large number of changes caused by the outage.
“The technical issues occurred during one of the busiest summer travel weekends, causing bookings to exceed 90% and limiting rebooking capabilities,” Bastian wrote. Bookings is the percentage of seats sold on each flight.
Airlines have large, layered technology systems, with crew tracking programs often being among the oldest. When the outage began on Friday, airlines reported that systems used to check in passengers, schedule crew and make pre-flight calculations about the weight and balance of aircraft were also affected. United and American Airlines reported intermittent problems communicating with flight crews in the air, All flights temporarily suspended.
Some airlines, including Southwest Airlines and Alaska Airlines, Cybersecurity Software Delta Airlines blamed the outage on a failed upgrade to Microsoft Windows. The airlines had relatively few cancellations. Aviation experts said Delta likely had more systems running Microsoft Windows than other airlines.
“The impact of CrowdStrike’s IT outage will be felt for a few more days and will remain in the minds of travellers who cancelled trips,” John Grant, a senior analyst at travel data provider OAG, said in a blog post. “Events like this highlight the challenges for an industry that relies on external IT systems that can and likely will experience further outages in the future.”
Atlanta-based Delta Exemption offered This is to make it easier for customers to reschedule their trips.
Delta’s collapse is reminiscent of the debacle that caused Southwest Airlines to cancel about 17,000 flights over 15 days in December 2022. Following a federal investigation into Southwest’s compliance with consumer protection rules, the airline $140 million settlement With the Ministry of Transport.
of Aviation industry Microsoft may be the most visible victim of a global technology problem caused by a glitch in a software update from Texas-based cybersecurity firm CrowdStrike, which Microsoft said affected 8.5 million machines. CrowdStrike said it had deployed a fix, but experts said it could take days or weeks to fix. All affected computers.
