While other airlines are returning to near-normal service levels, Delta Air Lines is struggling to recover from a technical outage for the fourth straight day.
Delta Air Lines struggled to recover for the fourth straight day. Global technology outages A glitch in a software update has left tens of thousands of passengers stranded and attracted unwanted attention from the federal government.
Other airlines saw service disruptions return to near-normal levels on Monday. Delta is relatively weak Responding to power outages that hit airlines, hospitals and businesses around the world.
Secretary of Transportation Pete Buttigieg talked delta Delta Air Lines CEO Ed Bastian spoke Sunday about the high number of cancellations since Friday. Buttigieg said the airline has received “hundreds of complaints” and expects the airline to provide hotels and meals for delayed travelers and quickly refund customers who don’t want to rebook on a later flight.
“No one should be stuck in an airport overnight or waiting hours to speak to a customer service representative,” said Buttigieg, who pledged to help Delta passengers by enforcing air travel regulations. Consumer Protection Regulation.
Delta has canceled more than 5,500 flights since the outage began early Friday, with at least 700 more canceled on Monday, according to aviation data provider Cirium. Delta and its regional affiliates were responsible for about two-thirds of all canceled flights worldwide on Monday, including nearly all flights within the United States.
United Airlines was the next worst performer, having canceled nearly 1,500 flights since the outage began, but as of late Monday morning it had only canceled 17 flights.
Other airlines caught up in the first round of suspensions had largely returned to normal operations by Monday, including American Airlines, Spirit Airlines, Frontier Airlines and Allegiant Air.
Delta Air Lines Chief Executive Officer Bastian said in a message to customers on Sunday that the airline was continuing to work to restore interrupted operations. One of the tools Delta uses to track its flight crew was affected and could not handle the large number of changes caused by the outage.
“The technical issues occurred during one of the busiest summer travel weekends, leaving us over 90% booked and limiting our ability to rebook,” Bastian wrote, where booked refers to the percentage of seats sold on each flight.
Atlanta-based Delta Air Lines is offering waivers to make it easier for customers to reschedule their trips.
Delta’s collapse is reminiscent of the debacle that caused Southwest Airlines to cancel about 17,000 flights over 15 days in December 2022. Following a federal investigation into Southwest’s compliance with consumer protection rules, the airline $140 million settlement With the Ministry of Transport.
of Aviation industry Microsoft may be the most visible victim of technology problems around the world caused by Texas-based CrowdStrike improperly updating cybersecurity software on Microsoft computers. Microsoft said the glitch affected 8.5 million machines. CrowdStrike says it has deployed a fix, but experts say it could take days or weeks to fix. All affected computers.
