Samsung temporarily closed Galaxy Buds 3 Pro Shipment. With fond memories (and not in a good way) The Galaxy Note debacle 8 years agoThe company is halting the release of the earphones while it “urgently evaluates and strengthens” its product quality control, according to a statement shared with Engadget. Android Authority,At first The news was released.
Among users who purchased the Galaxy Buds 3 Pro, Released on July 24th There were reports that the ear tips ripped easily, and given that you often had to remove and replace the tips to find the perfect fit, the tear-prone material could have led to bad PR and a costly recall if the company had gone ahead with the launch as planned.
Samsung website A new release date of August 28 has been added, but it’s unclear whether this is a tentative date or a new confirmed date. Additionally, sales of the Galaxy Buds 3 Pro have been completely halted on Amazon.
“To ensure that all products meet our quality standards, we have temporarily halted deliveries of Galaxy Buds 3 Pro devices to our distribution channels to conduct a full quality control evaluation before shipping to consumers,” Samsung’s statement read. Samsung Korea previously said issued A statement apologizing for quality control issues and promising thorough inspections, but the statement made no mention of the delays.
The company added that customers who have already received the Galaxy Buds 3 Pro and are experiencing issues should contact Samsung or visit a Samsung Service Center. Android Authority It also published emails sent to pre-order customers confirming the delay and advising them to request cancellations if they wished.
See Samsung’s full statement below.
There have been reports of a limited number of early production Galaxy Buds 3 Pro devices.
We take this issue very seriously and remain committed to ensuring our products meet the highest quality standards. We are urgently evaluating and strengthening our quality control processes.
To ensure all products meet our quality standards, we have temporarily halted deliveries of Galaxy Buds3 Pro devices to our distribution channels to conduct a full quality control evaluation before shipping to consumers.
We apologize for any inconvenience caused.
Read on to find out more about the flagship wireless earphones. Engadget’s hands-on report.
Updated July 19, 2024 at 2:48 PM ET: This story has been updated to add the full statement Samsung shared with Engadget.
