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The airline continues to deal with the fallout from Friday’s accident. Global IT outageThousands of flights were canceled or delayed.
More than 1,000 flights were canceled and more than 2,300 were delayed as of 11 a.m. ET on Sunday, according to a flight-tracking website. Flight AwareDelta Air Lines and United Airlines have been the hardest hit, with 539 and 254 flights cancelled so far, respectively. Delta’s wholly owned regional airline Endeavor Air has also seen numerous cancellations.
Several U.S. airlines, including American Airlines, United Airlines and Delta Air Lines, grounded all flights early Friday due to communications issues, according to the Federal Aviation Administration. Domino effect on sunday.
Airlines rely on complex systems.Why CrowdStrike outages cause days of disruption
Cybersecurity firm CrowdStrike blamed the global technology outage on a flawed Microsoft Windows Host update.
“Today was not a security or cyber incident. Our customers are fully protected,” CrowdStrike CEO George Kurtz said. Posted on Friday X.
The aviation industry has been hit especially hard because of its time-sensitivity. Airlines rely on tightly coordinated schedules that are often run by air traffic control authorities. A single delay of just a few minutes can upset airport and airline flight schedules for the rest of the day.
Are flights still grounded? How long will flight delays last?
The FAA plans to issue ground suspensions and other precautionary flight control measures as necessary, but most of the cancellations and delays Sunday are likely the result of airline crew or equipment issues.
“The aviation industry has such a small number of planes, and once an airplane is out of position, it’s not capable of normal operations because the airplane is not in a position to fly the route it’s supposed to,” John Haas, a professor of cyber intelligence and security at Embry-Riddle Aeronautical University in Prescott, told USA Today on Saturday. “It’s not just software anymore, it’s the entire system.”
Travelers should contact their airlines and FAA website For the latest information, please click here.
How to find out why your flight is delayed
While customers can ask airlines why their flights were cancelled or delayed, the Department of Transport confirmed that airlines consider the delays and cancellations caused by Friday’s IT outage to be “controllable.” Airlines may say they weren’t responsible for the computer error, but that means the Department of Transport holds them accountable for honoring promises they made to customers about policies such as rebookings and hotel and meal vouchers until the chaos is over. All airline policies are listed on the Department of Transport’s website. Customer service dashboard.
of Bureau of Transportation Statistics It also tracks the causes of delays and cancellations.
Airline exemptions
Airlines are doing all they can to provide more flexibility to those affected by the outages.
- delta Said statement The company announced that “operations continued to recover on Saturday.” Exemption All passengers travelling on Friday will be allowed to rebook their flights.
- United Issued Exemption United Airlines has waivers in place at some airports to allow passengers to change their flights if they are affected, but a United Airlines spokesperson told USA Today that nearly all of the airline’s flights depart or arrive at one of these airports.
- spirit Exemptions issued Customers who are due to fly at any airport in the network on Friday or Saturday can change their flights at no extra charge.
What happens if my flight is cancelled?
Ministry of Transport Regulations All airlines are required to refund customers if a flight is canceled for any reason, but customers may be entitled to additional compensation if the cancellation is within the airline’s control.
What should I do if my flight is delayed?
If your flight is delayed for a long time, the Department of Transport recommends asking airline staff if they will pay for your meals and hotel bills.
While the DOT dashboard reflects an airline’s official policy, many airlines handle compensation for delays on a case-by-case basis and may offer vouchers or other benefits in situations that aren’t officially covered.
What is a significant flight delay?
Different airlines have different definitions of significant delays, but the DOT dashboard identifies airlines that offer compensation for controllable delays of three hours or more.
For example, all major U.S. airlines are now offering meal vouchers for flights that are delayed by at least three hours for reasons within their control. Additionally, Alaska Airlines, JetBlue Airways and Southwest Airlines offer credits or travel vouchers when a controllable delay “causes passengers to wait more than three hours from the scheduled departure time,” according to the dashboard.
How to apply for compensation for a delayed flight
Travelers seeking financial compensation for delayed flights must file a claim with their respective airlines. Passengers seeking other types of compensation, such as frequent flyer miles, may be able to file a claim through the airline’s customer service.
